Last updated on August 1st, 2024

At LabBox, we strive to ensure the highest level of customer satisfaction with our laboratory services. Our cancellation and refund policy is designed to be fair and transparent. Please review the policy carefully:

Cancellation Policy

1. Service Appointment Cancellation

   • Cancellations will be considered only if the request is made immediately after booking the appointment. Once the sample collection process has been initiated, cancellations may not be possible.

   • To cancel an appointment, please contact our customer support team promptly.

2. Non-Cancellable Situations

   • Once the lab technician has been dispatched or the sample collection has begun, cancellations will not be entertained.

   • Specific tests that have already entered the analysis phase at our partnered laboratories cannot be canceled.

Refund Policy

1. Service Issues

   • If you experience any issues with the quality of our service or the accuracy of the test results, please report it to our customer service team within the same day of receiving your results. We will investigate the issue and take appropriate action, which may include a refund or re-testing at no additional cost.

   • If the service was not delivered as described or there was a significant delay beyond the communicated time frame, you may be eligible for a refund.

2. Damaged or Defective Services

   • In the unlikely event that the service provided is found to be defective or the results are damaged, please notify us immediately. Our team will review the situation and if the defect or damage is confirmed, we will offer a refund or arrange for a re-test.

3. Quality Concerns

   • If you believe the test results do not meet your expectations or there is a discrepancy, please bring it to our attention within the same day of receiving the results. Our customer service team will evaluate your complaint and make a decision accordingly.

4. Refund Processing

   • In cases where a refund is approved, the process will take 3-5 working days to be completed and the amount will be credited back to the original payment method used.

Important Notes

• Refunds will not be issued for cancellations made after the sample collection process has been initiated.

• For any concerns related to the lab services or test results, contacting the LabBox customer service team is essential for prompt resolution.

• Our goal is to ensure a seamless and satisfactory experience for our users. If you have any issues or questions, please reach out to us at support@labbox.com.

Contact Us

If you have any questions, concerns, or need assistance regarding cancellations and refunds, please contact our customer support team at:

Email: contact@labbox.life
Phone: +91 99247 22248