Effective Date: 01/08/2024

Welcome to LabBox ("LabBox," "we," "us," or "our"). We prioritize the protection of your personal information and privacy. If you have any questions or concerns about our policy or practices regarding your personal information, please contact us at contact@labbox.life.

By using our services, you agree to the terms and practices outlined in this Privacy Policy. If you do not agree with any of these terms, please refrain from using our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when you register for an account, book an appointment, or utilize certain features of our services. This information may include:

• Name

• Contact information (email address, phone number)

• Home address

• Date of birth

• Payment information

Device and Usage Information

When you interact with our platform, we may automatically collect certain information about your device and usage patterns, including:

• Device type and operating system

• IP address and access times

• Features accessed and usage patterns

• Geolocation data (if enabled)

• App performance and crash logs

How We Use Your Information

Service Delivery

We use the information we collect to deliver, maintain, and improve our services, including:

• Coordinating sample collection and diagnostic testing

• Sending notifications and updates related to your appointments

• Providing personalized recommendations based on your health profile

• Responding to customer inquiries and support requests

• Processing payments for our services

Personalization

We may use your information to tailor your experience on our platform, offering personalized content and recommendations based on your preferences and medical history.

Compliance and Legal Obligations

We may use your information to comply with legal obligations, such as responding to lawful requests and court orders, and to protect our rights, property, or safety, as well as those of our users and others.

Sharing and Disclosure of Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, and servicing you. These providers are obligated to protect your information and use it only for the purposes we specify.

Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide you with choices regarding your information.

With Your Consent

We will share your personal information with third parties for marketing purposes only with your explicit consent.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights and Choices

Account Information

You can access, update, or delete your account information at any time by logging into your account or contacting us. If you choose to delete your account, we will remove your information from our systems, except for information we are required to retain by law.

Communication Preferences

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by adjusting your account settings.

Access and Correction

Subject to applicable law, you may have the right to access the personal information we hold about you and to request that we correct or delete it. To exercise these rights, please contact us using the information below.

Account Deletion

To delete your account and all associated personal information, please contact us. Note that deleting your account will permanently remove all your data from our systems, and we may retain certain information as required by law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@labbox.life
Phone: +91 99247 22248